CCTVWORLD Products Warranty
Latest Updated: March 28, 2022
| CCTVWORLD sets out the warranty periods, based on the materials, workmanship, usage rate and the availability of the spare parts for each product, during which we will offer you a refund, exchange or repair service case-by-case. For items available for refund or exchange, the request must be submitted within the return/exchange window. For items marked as consumable, there is no warranty period and repair service is unavailable. |
| CCTVWORLD warranty covers only defects arising under normal use and do not include malfunctions or failures resulting from misuse, abuse, neglect, alteration, problems with electrical power, usage not in accordance with product instructions, acts of nature, or improper installation or improper operation or repairs made by anyone other than CCVWORLD or an CCTVWORLD authorized service provider. |
| Any such repair or replacement will not extend the warranty term for the products. At the customer’s request and at the sole discretion of CCTVWORLD, replacement product may be shipped in advance of CCTVWORLD’ receipt of alleged non-conforming product. |
HIKVISION
| Sub-category | Return Window | Exchange Window | Warranty Period | Notes |
| Hikvision CCTV Package | 30 days | 30 days | 3 years | disk drives (3TB HDD) built in NVR are limited to 2 years |
| Hikvision Network Camera | 30 days | 30 days | 3 years | |
| Hikvision Network Video Recorder | 30 days | 30 days | 3 years | disk drives (3TB HDD) built in NVR are limited to 2 years |
| Hikvision Ax Pro Alarm | 30 days | 30 days | 3 years | |
| Hikvision Intercom | 30 days | 30 days | 3 years |
HILOOK
| Sub-category | Return Window | Exchange Window | Warranty Period | Notes |
| Hilook CCTV Package | 30 days | 30 days | 3 years | |
| Hilook Network Camera | 30 days | 30 days | 3 years | |
| Hilook Network Video Recorder | 30 days | 30 days | 3 years |
Dahua
| Sub-category | Return Window | Exchange Window | Warranty Period | Notes |
| Dahua CCTV Package | 30 days | 30 days | 3 years | |
| Dahua Network Camera | 30 days | 30 days | 3 years | |
| Dahua Network Video Recorder | 30 days | 30 days | 3 years | |
| Dahua UPS | 30 days | 30 days | 1 years | |
| Dahua Intercom | 30 days | 30 days | 2 years |
Ezviz
| Sub-category | Return Window | Exchange Window | Warranty Period | Notes |
| Indoor Wi-Fi Cameras | 30 days | 30 days | 1 years | |
| Outdoor Wi-Fi Cameras | 30 days | 30 days | 1 years | |
| Smart Security Light cameras | 30 days | 30 days | 1 years | |
| Battery cameras（Wire-Free） | 30 days | 30 days | 1 years | |
| Evziz Accessories | 30 days | 30 days | 1 years |
Ruijie
| Sub-category | Return Window | Exchange Window | Warranty Period | Notes |
| Reyee Network Switch | 30 days | 30 days | 3 years | |
| Reyee Mash Wifi | 30 days | 30 days | 3 years | |
| Reyee Wireless Products | 30 days | 30 days | 3 years | |
| Reyee Router | 30 days | 30 days | 3 years |
