CCTVWORLD Products Warranty

Latest Updated: March 28, 2022

CCTVWORLD sets out the warranty periods, based on the materials, workmanship, usage rate and the availability of the spare parts for each product, during which we will offer you a refund, exchange or repair service case-by-case. For items available for refund or exchange, the request must be submitted within the return/exchange window. For items marked as consumable, there is no warranty period and repair service is unavailable.
CCTVWORLD warranty covers only defects arising under normal use and do not include malfunctions or failures resulting from misuse, abuse, neglect, alteration, problems with electrical power, usage not in accordance with product instructions, acts of nature, or improper installation or improper operation or repairs made by anyone other than CCVWORLD or an CCTVWORLD authorized service provider.
Any such repair or replacement will not extend the warranty term for the products. At the customer’s request and at the sole discretion of CCTVWORLD, replacement product may be shipped in advance of CCTVWORLD’ receipt of alleged non-conforming product.

    HIKVISION

Sub-categoryReturn WindowExchange WindowWarranty PeriodNotes
Hikvision CCTV Package30 days30 days3 yearsdisk drives (3TB HDD) built in NVR are limited to 2 years
Hikvision Network Camera30 days30 days3 years 
Hikvision Network Video Recorder30 days30 days3 yearsdisk drives (3TB HDD) built in NVR are limited to 2 years
Hikvision Ax Pro Alarm30 days30 days2 years 
Hikvision Intercom30 days30 days2 years 

    HILOOK

Sub-categoryReturn WindowExchange WindowWarranty PeriodNotes
Hilook CCTV Package30 days30 days3 years 
Hilook Network Camera30 days30 days3 years 
Hilook Network Video Recorder30 days30 days3 years 

    Dahua

Sub-categoryReturn WindowExchange WindowWarranty PeriodNotes
Dahua CCTV Package30 days30 days3 years 
Dahua Network Camera30 days30 days3 years 
Dahua Network Video Recorder30 days30 days3 years 
Dahua UPS30 days30 days1 years 
Dahua Intercom30 days30 days2 years 

    Ezviz

Sub-categoryReturn WindowExchange WindowWarranty PeriodNotes
Indoor Wi-Fi Cameras30 days30 days1 years 
Outdoor Wi-Fi Cameras30 days30 days1 years 
Smart Security Light cameras30 days30 days1 years 
Battery cameras(Wire-Free)30 days30 days1 years 
Evziz Accessories30 days30 days1 years 

   Ruijie

Sub-categoryReturn WindowExchange WindowWarranty PeriodNotes
Reyee Network Switch30 days30 days3 years 
Reyee Mash Wifi30 days30 days3 years 
Reyee Wireless Products30 days30 days3 years 
Reyee Router30 days30 days3 years 
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