CCTVWORLD uses the best carriers in the business to make sure your order gets to you on time. Orders in stock in AU warehouse will be shipped within 24 business hours from our warehouse located in Melbourne.【9:30am – 5pm (AEST) | Mon. – Fri.】
Once your package leaves our warehouse, we’ll send you a shipment notification email. This email includes the carrier name, tracking number, shipping date and items’ details. You can click the tracking number to track your package on the carrier’s website.
If you have already received your order and find that it is damaged, please take photos or videos on site and send them to us. CCTVWORLD will be in direct contact with the carrier to resolve the issue as quickly as possible, avoiding more inconvenience caused to you. Once get approval that damage is caused by shipping, your account manager will guide you how to return damaged ones to us for an exchange or refund. More about return service, you may refer to our Return Policy.
If you find that your parcel is missing, please inform your account manager at the first moment. CCTVWORLD will guide you about the remedy procedures accordingly.
The logistics company will leave the package at a safe location or leave a card directing you of the next steps. CCTVWORLD will not be held responsible once this package has been left. And there might be fees for re-delivery according to different express company, so please contact local express company if you need. They can reschedule a delivery date suitable for you.
We are here to help. Any questions, you can refer to our FAQ for help, or Contact Us.